Quicken Error 1001 (Connection Error)

This error occurs when there are outdated login credentials stored in Quicken Essentials Mac and/or the Keychain App.

Open Quicken Essentials Mac (QEM);
Go to the Accounts menu and choose “Hide and Show Accounts”;
Uncheck any accounts with this specific financial institution (FI) that are hidden in List;
When complete, click the Settings button on each account with this FI to uncheck the box for “I want to download…”;
When finished with all accounts in your file that connect to this FI, Quit QEM;
Open Finder and go to Applications > Utilities > Keychain Access app;
Looking in Keychain = Login and Category = Password, find and Trash any entries that show Quicken Essentials or Quicken Connect and this FI name;
Quit the Keychain Access app and open QEM;
Select your primary account with this FI to re-check the box for “I want to download…” in Settings and click the “Assist Me” button;
At the bottom of the window that lists the financial institutions, click the “My bank is not listed” question mark icon;
When the list finishes Updating, it should display the current date. Click the Show List button to continue;
Type the name of this financial institution and make the appropriate selection, then enter your login credentials and click Continue;
When QEM has returned all accounts discovered for this FI, very carefully LINK each of the found accounts to the appropriate account you already have setup in Quicken.


If you continue to encounter an error after completing the above steps, please contact 1-800-656-6115

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