Quicken Error 1001 (Connection Error)

This error occurs when there are outdated login credentials stored in Quicken Essentials Mac and/or the Keychain App.

Open Quicken Essentials Mac (QEM);
Go to the Accounts menu and choose “Hide and Show Accounts”;
Uncheck any accounts with this specific financial institution (FI) that are hidden in List;
When complete, click the Settings button on each account with this FI to uncheck the box for “I want to download…”;
When finished with all accounts in your file that connect to this FI, Quit QEM;
Open Finder and go to Applications > Utilities > Keychain Access app;
Looking in Keychain = Login and Category = Password, find and Trash any entries that show Quicken Essentials or Quicken Connect and this FI name;
Quit the Keychain Access app and open QEM;
Select your primary account with this FI to re-check the box for “I want to download…” in Settings and click the “Assist Me” button;
At the bottom of the window that lists the financial institutions, click the “My bank is not listed” question mark icon;
When the list finishes Updating, it should display the current date. Click the Show List button to continue;
Type the name of this financial institution and make the appropriate selection, then enter your login credentials and click Continue;
When QEM has returned all accounts discovered for this FI, very carefully LINK each of the found accounts to the appropriate account you already have setup in Quicken.

*INSTANT SUPPORT:

If you continue to encounter an error after completing the above steps, please contact 1-800-656-6115

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